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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All POLAIR products

Refrigerating cabinets, tables, installations, chambers, freezers, compressor and condenser units, refrigerated racks
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  • Refrigerator cabinets POLAIR
    Refrigerator cabinets
    CM, CB, CC, CS107, DM, DV, etc.
  • Shock Freezing Cabinets POLAIR
    Shock Freezing Cabinets
    CR5-G, CR10-G, etc.
  • Refrigerated tables POLAIR
    Refrigerated tables
    TM, TB, TD, TMI, TBI, etc.
  • Tables with a cooled countertop POLAIR
    Tables with a cooled countertop
    TT1,0GN-G, etc.
  • Freezer chests POLAIR
    Freezer chests
    DF 120, SF 130, etc.
  • Refrigerated racks POLAIR
    Refrigerated racks
    MONTE, RITTO, etc.
  • Refrigerating machines POLAIR
    Refrigerating machines
    MM, MB, SM, SB, AS, etc.
  • Compressor units POLAIR
    Compressor units
    CUM, CUB, etc.
  • Refrigerating chambers POLAIR
    Refrigerating chambers
    Standard, Professionale, etc.
  • Table display cases POLAIR
    Table display cases
    VT 2G, 2VG, 3G, 3VG, etc.
  • Modular shelving systems POLAIR
    Modular shelving systems
    LOAD.ME.EXTRA, etc.

NEW TECHNOLOGIES GROUP

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